Terms & Conditions

Conditions of use: The Jeanette Maree web site is owned and operated by Jeanette Maree Pty Ltd. These terms and conditions (“Terms”) govern your use of the Jeanette Maree website and the purchase of any goods or service from Jeanette Maree. By placing an order with Jeanette Maree, you express your understanding and agreement that you are bound by these Terms. If you are unwilling to be bound by these Terms, you may not purchase through the Jeanette Maree website.

Where can I purchase Jeanette Maree? Jeanette Maree is available to purchase online.   The collection is also available in leading and selected stores. To ensure you receive your order as quickly as possible, we recommend you make your purchase via the Shopping Cart . However, if you are not able to access the site, Jeanette Maree is happy to take your order by phone. Please feel free to contact us on +61 3 98228842

Prices: All prices are in Australian Dollars and include GST.

Can I change my order? You can amend your order at any point, prior to proceeding to the check out.  To review your purchase, or to make changes to your order, click on the “Your Cart” button.  Once you are happy with your amendments, click “update order” to save changes. Once payment has been made and the order processed, no changes can be made via e-mail.

Returns / Cancellation Policy If you are unhappy with an item you may exchange it within 14 days. (This option isn’t available to re-sized or MTO items including shoes) You must pay return postage/carriage on the article except if the item is defective whereby we will cover carriage expenses. Item/s must be returned with original tags still attached and with original receipt and in as new condition. We do not refund for change of mind. There is no exchange or refund on sale items and please note that due to health and hygiene regulations we are unable to accept any return or exchange of any earrings. Sale items are either samples, end of season or display stock and may have been on shop display for a significant length of time.  These Sale Items are therefore offered at a significant discount.  In choosing to purchase any  sale item, you acknowledge the condition of the item and acknowledge that you are not entitled to any refund, credit note or exchange. Changes or cancellation of orders should be made within 24 hours as production will already have commenced. If cancellation is made after this date and before delivery a cancellation fee of 25% will apply. No cancellation can be made on bespoke pieces after deposit is taken.

Repairs:  We are happy to carry out repairs free of charge provided the item is returned within 3 months of the purchase date and deemed a manufacturing fault, not due to wear  A small fee will apply along with postage fees for items returned outside this period or not deemed a manufacturing fault.

Special Orders :Special orders are classified as those that differ in any way from the Jeanette Maree range.  Whilst we are happy to accommodate special orders, a surcharge of 25% will apply unless otherwise quoted.

Product & display colours: Jeanette Maree attempts to display as accurately as possible the colours of the products shown on the site. However because the colours you see will depend on many factors, including your monitor or printer, Jeanette Maree cannot guarantee that the colour you see matches the product colour. One off items are defined as being the only one of it’s design available at ‘Jeanette Maree’ at the time, either being a bespoke design or an import that is unavailable at the time.

Access and correction: As a Jeanette Maree customer, you are able to access or correct the personal information that we hold about you at any time (during normal business hours) by contacting us at enquiries@jeanettemaree.com, calling us on +61 3 98228842

Links and third party representation on this site: Jeanette Maree makes no representations or warranties about any other website which you may access through this Site (“Other Website”). When you access an Other Website, that Other Website is independent from this Site, and Jeanette Maree has no control over the content on that Other Website. Any link to another Website is provided as a convenience to users of this Site. Other Websites are not under the control of Jeanette Maree, and Jeanette Maree is not responsible for the accuracy of any information on any Other Website. Jeanette Maree does not monitor or review the content of any Other Website.

Pricing and Product Information: Jeanette Maree makes every effort to provide current and accurate information relating to products, services, and prices displayed on the Jeanette Maree website, but does not guarantee the currency or accuracy of any such information. Information relating to Jeanette Maree’s products is subject to change without notice. Prices are subject to change at any time prior to Jeanette Maree’s acceptance of your order. In the event we discover a material error in the description or availability of a product or service that affects your outstanding order with Jeanette Maree, or an error in pricing, we will notify you of the corrected version, and you may choose to accept the corrected version, or cancel the order. If you choose to cancel the order, and your credit card has already been charged for a purchase, we will issue a credit to your nomi­nated account for the amount of the charge.

Governing law: These Terms and Conditions are governed by the laws in force in Victoria, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts that may hear appeals from those courts.

Copyright :Jeanette Maree  is the copyright owner of the content of the website or is licensed by the copyright owner to use the content on the website. Except as permitted by the Copyright Act 1968 (Cth) no part of the website may be reproduced, adapted, performed in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Jeanette Maree.

Calculating Your Order Cost in a Foreign Currency: All prices on our site are listed in Australia dollars, and charged in Australian dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the­minute exchange rates:

Risk and Title: Jeanette Maree will retain title to the products you order until you have made payment in full for those products, but all risk in the prod­ucts will pass to you upon their delivery to or collection by a postal or courier service. You should consider whether to obtain any suitable insurance